Returns and product quality

14-day consumer withdrawal

EU consumers generally have 14 days from receiving goods to notify us of withdrawal from an online purchase. Statutory exceptions apply, including genuinely personalised goods.

Returns and product quality

Inspection and condition

You may inspect the goods as you would in a shop. Fitting marks, oily threads, dents or use beyond necessary inspection may result in a demonstrable loss of value, assessed individually. Keep accessories and the packaging where possible; missing original packaging alone does not remove your right to withdraw.

For withdrawal from a purchase of non-faulty goods, the buyer pays the direct return shipping cost unless otherwise agreed. Return parcels are sent to MB „Svareliai“, Liepų g. 23, Ramučiai, LT-85103, Lithuania. For faulty or incorrect goods, contact us first to arrange the return method and coverage of necessary costs.

For withdrawal from a purchase of non-faulty goods, the buyer pays the direct return shipping cost unless otherwise agreed. Return parcels are sent to MB „Svareliai“, Liepų g. 23, Ramučiai, LT-85103, Lithuania. For faulty or incorrect goods, contact us first to arrange the return method and coverage of necessary costs.

Refunds

We refund a withdrawn purchase within 14 calendar days of receiving the withdrawal notice, but may withhold payment until we receive the goods or evidence of dispatch. We use the original payment method unless expressly agreed otherwise. For a full withdrawal, the cheapest standard outbound delivery is refunded; any premium delivery surcharge is excluded.

Custom orders

The withdrawal right does not apply to goods genuinely made to the buyer's individual specifications or clearly personalised. This may include custom-made spacers. Simply ordering a standard item from a supplier does not make it personalised. Rights concerning faulty or incorrectly made goods remain unaffected.

Faulty or incorrect goods

If a product is faulty or not as ordered, stop using it and send the order number, product code, a description and photos. Consumers have a minimum two-year legal protection for non-conforming goods. Depending on the circumstances, remedies include repair, replacement, price reduction or termination of the contract, without charge for a justified claim.

Business and professional purchases

Consumer withdrawal rights apply to private purchases outside a trade or profession. Returns of non-faulty goods bought by a company or for professional purposes require prior written agreement. This does not remove any contractual or statutory rights concerning defective goods.

Sample withdrawal notice

Complaints and disputes

Send complaints to info@4wheels.lt with your order details and the outcome you seek. We respond to written consumer complaints within 14 calendar days. If no agreement is reached, you may contact Lithuania's VVTAT, a competent local consumer authority or the European Consumer Centre for cross-border help. Mandatory consumer rights remain unaffected.